Acceptance of Terms

Welcome to Squishies! These terms and conditions outline how we provide goods and services ("products") to you, our valued customer, when you shop with us at www.squishies.co.nz ("the website").

By placing an order, you’re saying “yes” to our terms and conditions and any additional policies we mention here. If we add new features or tools to our store, those will also fall under these terms.

We may update these Terms & Conditions occasionally, so please check back now and then. Your continued use of our website after we make changes means you accept those updates.

You must be 18 years or older to shop with us. If you’re purchasing on behalf of a company or organization, please ensure you have the authority to agree to these terms.

General Conditions

If we don’t enforce any part of these terms right away, it doesn’t mean we’ve waived our rights to do so later.

If any part of these Terms & Conditions is deemed invalid or unenforceable, the rest will still apply, and we’ll adjust the terms to reflect our original intent.

These Terms & Conditions are here to protect both you and us and are not meant to benefit anyone else who isn’t a party to this agreement.

Availability and Supply

We do our best to keep our products in stock, but sometimes things happen. If an item isn’t available, we’ll let you know as soon as possible.

While we can’t guarantee that everything will always be in stock, we’ll keep you updated via email. If your item is out of stock, we’ll give you the option to cancel your order if you don’t want to wait for it to come back.

Our shop is designed for personal use only, so please don’t purchase items for resale.

We reserve the right to refuse any order at our discretion. This means we might limit or cancel quantities purchased per person, household, or order, and we’ll handle these situations on a case-by-case basis.

Products or Services

We strive to accurately represent our products on the website, but colors and images may vary depending on your screen settings.

We put a lot of care into describing our products, so please check the measurements and details carefully. Prices and descriptions can change at any time without notice, and we appreciate your understanding.

If you receive a product that’s faulty or not as described, please reach out to us in its unused, original condition and packaging. Our refunds and returns policy has all the details.

Children must be supervised by an adult at all times when eating or using our Squishies products to avoid any hazards and misuse.

Pricing

All prices are in New Zealand Dollars and delivery charges are additional. We aim to keep our prices up-to-date, but we reserve the right to change them at any time.

Once you place an order, you’ll receive an invoice via email. Please ensure your contact details are accurate so you don’t miss anything important!

Sale items do not qualify for additional promotional discounts. We may change or cancel promotions without notice, so stay tuned!

Delivery and Delivery Charges

Delivery costs are not included in the product prices on our website.

We’re happy to deliver to New Zealand street addresses, but please note that we don’t deliver to PO Boxes. You’ll see the delivery cost in your order summary during checkout.

Double-check your shipping address, as we won’t be responsible for orders that can’t be delivered due to incorrect information. Once your order is on its way, we can’t change the address.

We aim to dispatch orders promptly after they’re placed. For more details, please check our shipping policy on the website.

Payment Options and Credit Card Security

All payments are processed securely through Stripe to keep your information safe, and they’re subject to Stripe’s terms and conditions. 

Third-Party Links

Some of the content, products, and services we provide may include materials from third parties.

You might find links to third-party websites on our site that aren’t affiliated with us. We’re not responsible for checking the accuracy or content of those sites, so please use them at your own discretion.

Returns

If you’re not happy with your purchase, we’d love to help! Just reach out to us at silsquishies@gmail.com to return your item(s) for an exchange or store credit. Please note that sale items cannot be returned or exchanged unless they are faulty.

To be eligible for a return or exchange, please send your item(s) back within 14 days of receiving them, and make sure they’re unused and in the same condition and packaging you got them.

You’re responsible for return shipping costs (unless the item is faulty). If you’re exchanging an item because you’ve changed your mind, there will be an extra shipping charge for the replacement.

To help us process your return or exchange quickly please email us with your name and invoice number. Let us know what you’re returning, why, and whether you’d like an exchange or store credit. Returns and exchanges typically take about a week to process once we receive them. We’ll send you an email to confirm when your return is processed.

Faults

In the unlikely event that you receive a damaged or faulty item, please contact us at silsquishies@gmail.com. Make sure to include your order number, details of the item, and a photo so we can quickly assess the issue. If the item is indeed faulty, we’ll arrange a replacement (if we have it in stock) or refund once we have the returned item.

We’ll cover the return shipping costs for faulty items. Please inspect your goods upon arrival and return them within the 14-day timeline mentioned above.

Liability Limitation

If you’re purchasing goods or services from us for business purposes, the Consumer Guarantees Act 1993 won’t apply. This means any conditions, warranties, and guarantees outlined in the Sale of Goods Act 1908 or implied by law won’t be included in these terms.

We work hard to ensure the information on our website is complete and accurate, but we can’t guarantee it. To the fullest extent allowed by law, we exclude any liability we may have to you for any claim, unless we’ve acted in bad faith.

This exclusion applies to our officers, employees, contractors, and agents, and it covers any loss or damage that arises in connection with your use of our products or services. However, this does not affect any rights you may have under the Consumer Guarantees Act 1993.

If we are liable, our maximum liability to you will be limited to the value of any faulty products or services supplied by us.

Applicable Law and Jurisdiction

Unless we agree otherwise in writing, this agreement covers all terms of our relationship, regardless of where you are located when we provide goods or services to you.

Your use of our website and the products and services we provide are subject to New Zealand law. The Courts of New Zealand will have non-exclusive jurisdiction over any claims or disputes arising from these terms, our website, or the services we offer.

If you or anyone acting on your behalf provides incorrect information for a purchase and we incur costs related to that, we may recover those costs from you (including legal fees).

You agree to use our website, products, and services in accordance with the laws applicable in your country.

Privacy Policy and Confidentiality

By providing your email address, you agree to receive updates from Squishies about sales, new products, and special promotions. We respect your privacy and are committed to protecting your personal information.

You can unsubscribe from our email list at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly at silsquishies@gmail.com. Once you unsubscribe, you will no longer receive promotional emails from us, but you may still receive order-related communications.

If you have any questions or concerns about our email communications, please feel free to reach out to us.

To access certain features on our website, you may need to allow us to place cookies on your device. If you choose not to enable cookies, some functionality on our website may not be available.

We promise to keep any information you provide confidential, unless required by law. While we do our best to maintain a secure website, we cannot guarantee absolute security and can’t be held liable for breaches beyond our control.

You can request to see the personal information we hold about you and ask us to correct it at any time.

No financial information is stored or used by us, as all transactions are handled through secure payment platforms. Please refer to the privacy policies of these payment providers for more information.

Errors, Inaccuracies, and Omissions

We strive to ensure the information on our site is accurate, but sometimes things slip through the cracks. The material on our site is for general information only and should not be the sole basis for making decisions without consulting more accurate sources.

Occasionally, you might find typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors and update information at any time without prior notice (even after you’ve placed your order).

We’re not obligated to update or amend information on our website, except as required by law. No specific update date should be interpreted to mean that all information has been modified or updated.

Changes to Terms and Conditions

We may change these Terms & Conditions from time to time without notice, so be sure to check back for the most current version. You can find updates or changes posted on this page.

Contact Information

If you have any questions about our Terms & Conditions, please reach out to us at silsquishies@gmail.com. We’re here to help!